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Knol is open to everyone


A few months ago Google announced that we were testing a new product called Knol. Knols are authoritative articles about specific topics, written by people who know about those subjects. Today, Google made Knol available to everyone....
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Automated Screenshots from Command Line


Learn how to capture automated screenshots of multiple web pages from the command line in one go using the rendering engine of Internet Explorer, Safari or Google...
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Intuitive Organization With SnapPages


Released awhile ago, SnapPages is a flash powered interface that allows you to share your hobbies/interests, organize schedules, and socialize with friends. They have three applications currently, including: Friendís Manager, Calendar Manager, and...
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Conventional wisdom on CRM requirements doesn't wo


The final major flaw with the functionality led approach to CRM requirements gathering is the Rumsfeldian notion of the unknown unknowns. Users, who invariably havenít used CRM technology before, are expected to articulate a complete vision of what...
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IBM's starting to get SaaSy


I had a great meeting this morning with the folks running the SaaS initiatives at IBM. They've put one of their very smart and connected people, Sean Poulley, in charge of their internal SaaS initiatives - he's a very experienced exec and business...
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Why implementing CRM may or may not be easy....


I was asked this week what the pit-falls were of implementing CRM technology. This is the sort of question that can tempt you into gushing out a long list of potential hazards, but, when you come to think about it, for many, maybe most people there...
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