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CRM and social networking...


I was quoted in Computing the other week making somewhat unsupportive remarks about the CRM vendorís attempts to harness social networking. In essence my feelings are that companies need to understand the impact of social networking rather than...
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Gmail Outage Raises Concerns for Small Business


Latest Gmail Outage Raises Concerns for Small Business Sometimes, your greatest assets can become costly liabilities. Google's remarkable success and rapid growth over the past few years may have set the bar too high for customer expectations of...
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Analytic on self-service and customer portal


It would be nice to be able to add a tracking code (Google, WebTrends, or Omniture) to self-service and customer portal screens so usage of these items could be analyzed. ...
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Research Question Mindmap Experiment


My project team is in the beginning stages of running some in-home research interviews right now, so Iíve been preparing the questions we want to ask and the activities we might want to try. I brainstormed, wrote lots of ideas down on stickies,...
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Sharing With SnapPages


Released awhile ago, SnapPages is a flash powered interface that allows you to share your hobbies/interests, organize schedules, and socialize with friends. They have three applications currently, including: Friendís Manager, Calendar Manager, and...
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Congratulations to Citysearch!


When a long-standing Internet brand and IAC property redesigns, itís bound to garner much buzz and attention.†Citysearch, a pioneer in the local search market, recently unveiled the†beta of their site redesign. Adaptive Path is thrilled to see the...
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